An Evaluation Framework for Selecting Collaboration Systems for Student Teamwork

Literature Review

Collaboration technology supports multiple people working together regardless of their physical locations or whether they work at the same time or at different times (Dennis, George, Jessup, Nunamaker Jr., & Vogel, 1988; DeSanctis & Gallupe, 1987). Examples of early collaboration technologies include e-mail (Markus, 1994), group decision support systems (DeSanctis & Gallupe, 1987), and web-based conferencing systems (Warkentin, Sayeed, & Hightower, 1997). In recent years, features provided by collaboration technology have expanded greatly, including: sharing documents; presenting, sharing and annotating a screen; polling participant status; recording meetings; tracking activities; planning and scheduling; and coordinating member efforts (Dumova & Fiordo, 2009; Xu, 2007).