Asking Questions: Applying Survey Techniques in Building Successful Enterprise

Learning And Continuous Improvement

Tsai (2017) suggested that generational differences in the workforce impact systemwide learning and continuous improvement. For example, millennials prefer e-mail to participate in group assignments, sharing information through Google Documents, and texting ideas to group members. On the other hand, baby boomers prefer to meet in defined places. They like to share information on hard copies and learn through shared experiences and testimonies about their organization. Tsai (2017) contested that such disposition can retard or progress continuous learning and improvement.