Assessing ERP Learning (Management, Business Process, and Skills) and Attitudes

Related Studies: Enterprise Systems Training And Knowledge

In response to rapidly increasing competitive pressures and significant uncertainty in the current business environment, organizations are increasingly moving toward integrating their functional processes as a major strategy in information systems. In the past few years, ERP systems have had a significant impact on business organizations (Liang, et al., 2007). Consequently, universities and corporate training programs have incorporated some of the commonly used ERP systems (e.g., SAP, Oracle and Microsoft Dynamics) into curricula and training (Hayen & Andrea, 2003; Antonucci et al., 2004). This is primarily a result of the ever-increasing use of ERP and enterprise systems as a significant component of the business. These large commercial software packages enable the integration of transaction-oriented data and business processes throughout the organization (Brehm et al., 2000). ERP systems were developed to replace functional information systems, which typically operate in silos within an organization and generate inefficiencies and inconsistencies due to their lack of integration. Even with widespread adoption of ERP, new implementations continue to have challenges and failures (Momoh, 2010)¹. These failures underscore the need for education and training.