Assessing Physician and Nurse Satisfaction with an Ambulatory Care EMR: One Facility's Approach

Karen A. Wager

doi:10.4018/jhisi.2008010104

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Assessing Physician and Nurse Satisfaction with an Ambulatory Care EMR: One Facility's Approach

Karen A. Wager

Source Title: International Journal of Healthcare Information Systems and Informatics (IJHISI) 3(1)

DOI: 10.4018/jhisi.2008010104

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Abstract

Evaluating clinician satisfaction with an electronic medical record (EMR) system is an important dimension to overall acceptance and use, yet project managers often lack the time and resources to formally assess user satisfaction and solicit feedback. This article describes the methods used to assess clinician satisfaction with an EMR and identify opportunities for improving its use at a 300-physician academic practice setting. We administered an online survey to physicians and nurses; 244 (44%) responded. We compared physician and nurse mean ratings across 5 domains, and found physicians’ satisfactions scores were statistically lower than nurses in several areas (p

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Assessing Physician and Nurse Satisfaction with an Ambulatory Care EMR: One Facility's Approach

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