A Behavioral Beliefs Model of Trustworthiness in Consumer-Oriented E-Commerce

Craig Van Slyke; France Belanger; Christie L. Comunale

doi:10.4018/jeco.2009040102

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A Behavioral Beliefs Model of Trustworthiness in Consumer-Oriented E-Commerce

Craig Van Slyke (Saint Louis University, USA), France Belanger (Virginia Tech, USA) and Christie L. Comunale (Long Island University-CW Campus, USA)

Source Title: Journal of Electronic Commerce in Organizations (JECO) 7(2)

DOI: 10.4018/jeco.2009040102

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Abstract

For e-commerce to grow, customers must trust organizations with which they interact. In this article, we propose and test a theoretically-derived model of trustworthiness of Web merchants in general. Trustworthiness is influenced by behavioral, competence, and attitudinal beliefs. Findings indicate trustworthiness is strongly influenced by behavior-related beliefs, and less strongly by attitude-related beliefs. Trustworthiness beliefs impact intentions to purchase from Web merchants.

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