Business Intelligence Strategy: Two Case Studies

Literature Review

Enterprise Resource Planning (ERP) systems are important in allowing companies to improve their business capabilities and performance (Hawking and Sellitto, 2015). Early work by Davenport et al. (2003) highlighted how firms used their ERP systems to undertake activities that allowed them to not only create business benefits, but to subsequently sustain competitive advantage over time. The realized benefits associated with ERP systems adoption directly reflect how business processes are made more efficient and effective across corporate functions (Hawking et al., 2011). According to Davenport et al. (2003), ERP systems adoption should dynamically progress through