Capacity-Driven Web Services: Concepts, Definitions, Issues, and Solutions

Running Example

Our running example concerns a real-state office that runs and sells different types of properties such as villas and flats. The office is equipped with a set of PCs, while the staff in charge of conducting the visits is equipped with various heterogeneous handheld devices. The staff is usually in contact with customers as per the following description. The customers contact the office to request an estimate, purchase, or rent a property. The office can also contact customers as per their initial requests.