Categorizing Post-Deployment IT Changes: An Empirical Investigation

Categorizing Post-Deployment IT Changes: An Empirical Investigation

David Kang (Chapman University, USA)
Copyright: © 2007 |Pages: 24
DOI: 10.4018/jdm.2007040101
OnDemand PDF Download:
Available
$29.50
Current Special Offers
No Current Special Offers
TOTAL SAVINGS: $29.50

Abstract

Although it has been widely recognized that post-deployment changes of information technology (IT) are unavoidable, little attention has been paid to the management of post-deployment IT changes. This study intends to advance our knowledge in this area. It first introduces a general framework for technology change in use, developed in an organizational study. Then, through tracking the post-deployment changes of a large workflow application, this study develops an enhanced and expanded categorization of post-deployment IT changes. The findings suggest that even custom-developed software can be plagued by misfit and that a learning-in-working perspective should be added to understand and resolve the misfit between IT and the organization. For future study, the findings of this study suggest that more efforts should be directed toward the issues of balancing system stability and volatility and continuous post-deployment communication between IT management and users.

Complete Article List

Search this Journal:
Reset
Volume 34: 2 Issues (2023)
Volume 33: 5 Issues (2022): 4 Released, 1 Forthcoming
Volume 32: 4 Issues (2021)
Volume 31: 4 Issues (2020)
Volume 30: 4 Issues (2019)
Volume 29: 4 Issues (2018)
Volume 28: 4 Issues (2017)
Volume 27: 4 Issues (2016)
Volume 26: 4 Issues (2015)
Volume 25: 4 Issues (2014)
Volume 24: 4 Issues (2013)
Volume 23: 4 Issues (2012)
Volume 22: 4 Issues (2011)
Volume 21: 4 Issues (2010)
Volume 20: 4 Issues (2009)
Volume 19: 4 Issues (2008)
Volume 18: 4 Issues (2007)
Volume 17: 4 Issues (2006)
Volume 16: 4 Issues (2005)
Volume 15: 4 Issues (2004)
Volume 14: 4 Issues (2003)
Volume 13: 4 Issues (2002)
Volume 12: 4 Issues (2001)
Volume 11: 4 Issues (2000)
Volume 10: 4 Issues (1999)
Volume 9: 4 Issues (1998)
Volume 8: 4 Issues (1997)
Volume 7: 4 Issues (1996)
Volume 6: 4 Issues (1995)
Volume 5: 4 Issues (1994)
Volume 4: 4 Issues (1993)
Volume 3: 4 Issues (1992)
Volume 2: 4 Issues (1991)
Volume 1: 2 Issues (1990)
View Complete Journal Contents Listing