Challenges of IT Adoption at Educational Institutions: Lessons From Bangladesh

Challenges of IT Adoption at Educational Institutions: Lessons From Bangladesh

Saad Hasan (American International University-Bangladesh, Kuratoli, Dhaka, Bangladesh), Mohammad Rashedul Hoque (American International University- Bangladesh, Kuratoli, Dhaka, Bangladesh), Shafkat Reza Chowdhury (American International University- Bangladesh, Kuratoli, Dhaka, Bangladesh), Ashfaque A. Mohib (American International University- Bangladesh, Kuratoli, Dhaka, Bangladesh) and Md. Abdul Ahad (American International University- Bangladesh, Kuratoli, Dhaka, Bangladesh)
Copyright: © 2020 |Pages: 25
DOI: 10.4018/IJISSC.2020010105

Abstract

Information and communication technology have become more potent over the years and its organization wide usage is ever increasing. New technology integration has been changing the way individuals work and organisations operate. However, despite the many benefits, technology adoption can also be at times problematic and disruptive. This research utilising the case study method investigated the nature of problems and their impacts due to IT changes and automation in educational institutions in Bangladesh. The findings reveal that there are problems related to network; process; interface; and hardware that are causing operational impacts such as disruption, efficiency loss, productivity loss and quality issues of various extent. Furthermore, the paper based on the results of the case study and expert opinion provides a set of recommendations for problem mitigation.
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2. Materials And Methods

The previous section has highlighted the need to conduct research on problems and potential negative impacts of IT changes and automation in educational institution in a developing country like Bangladesh. Considering the research problem this study has pursued the following four objectives:

  • Objective 1: Identify and articulate the problems and effects caused by IT changes and automation in educational institution.

  • Objective 2: Quantify the risk impacts of the problems caused due to IT changes and automation in educational institution.

  • Objective 3: Compare the problems and effects identified in the case study organization to situation in general in other educational institution.

  • Objectives 4: Propose generalized recommendation for educational institution planning to implement IT changes and automation.

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