Change Management of People & Technology in an ERP Implementation

Change Management of People & Technology in an ERP Implementation

Helen M. Edwards (University of Sunderland, UK) and Lynne P. Humphries (University of Sunderland, UK)
Copyright: © 2005 |Pages: 17
DOI: 10.4018/jcit.2005100108
OnDemand PDF Download:
$30.00
List Price: $37.50

Abstract

PowerIT is an autonomous company of about 200 staff producing and repairing power conversion supplies. Eighteen months after adopting an enterprise resource planning (ERP) system the chief executive officer wanted an investigation into the performance of the system. This was to focus on its technical capabilities and its acceptance by users, since it was not delivering the anticipated gains in profits. The results of the investigation reported here reveal problems with the acquisition and implementation process. This case highlights the difficulties that can be encountered by organizations that attempt to tailor an enterprise resource planning system to the existing business practices. In particular, the need for careful impact analysis of proposed software modifications and effective change management within the entire project is demonstrated.

Complete Article List

Search this Journal:
Reset
Open Access Articles: Forthcoming
Volume 19: 4 Issues (2017)
Volume 18: 4 Issues (2016)
Volume 17: 4 Issues (2015)
Volume 16: 4 Issues (2014)
Volume 15: 4 Issues (2013)
Volume 14: 4 Issues (2012)
Volume 13: 4 Issues (2011)
Volume 12: 4 Issues (2010)
Volume 11: 4 Issues (2009)
Volume 10: 4 Issues (2008)
Volume 9: 4 Issues (2007)
Volume 8: 4 Issues (2006)
Volume 7: 4 Issues (2005)
Volume 6: 1 Issue (2004)
Volume 5: 1 Issue (2003)
Volume 4: 1 Issue (2002)
Volume 3: 1 Issue (2001)
Volume 2: 1 Issue (2000)
Volume 1: 1 Issue (1999)
View Complete Journal Contents Listing