Computer Information Satisfaction: A Longitudinal Study of Computing Systems and EUC in a Public Organization

Computer Information Satisfaction: A Longitudinal Study of Computing Systems and EUC in a Public Organization

Kristy D. Glorfeld, Timothy Paul Cronan
Copyright: © 1993 |Pages: 10
DOI: 10.4018/joeuc.1993010103
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Abstract

The measure of user information satisfaction (UIS) with an information system has become an important measure of the success of an information system. This paper reports on the use of end user computing (EUC) management techniques in a large public organization. The Ives, Olson, and Baroudi short-form measure of user information satisfaction was utilized before and after EUC management was introduced. In addition, the Doll and Torkzadeh measure of end user computing satisfaction was used to validate the satisfaction measure. A sample of mainframe and personal computer users of administrative computing systems from five departments was used in the analysis. Based on the results of the analysis, the EUC management techniques employed during the experimental period do not appear to have been effective for either the personal computer or mainframe application users. In addition, the paper presents a review of the relevant information satisfaction literature as well as the user information satisfaction scores of the sample.

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