Crisis-Related Apps: Assistance for Critical and Emergency Situations

Crisis-Related Apps: Assistance for Critical and Emergency Situations

Inga Karl (Hamm-Lippstadt University of Applied Science, Lippstadt, Germany), Kristian Rother (Hamm-Lippstadt University of Applied Science, Lippstadt, Germany) and Simon Nestler (Hamm-Lippstadt University of Applied Science, Lippstadt, Germany)
DOI: 10.4018/IJISCRAM.2015040102
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In this paper the authors developed applications for apps in times of crises and critical situations. They analyzed how people act in these situations and how to mitigate their uncertainty and fears through situation-specific communication. Including these aspects as well as the general challenges of crisis communication, pros and cons of apps based on existing examples were discussed. The resulting requirements for an app for crises and dangerous situations should assist in designing a communication solution that strengthens the feeling of security of citizens in critical times, such as life-threatening situations. This solution is intended as an additional means of communication for emergency services to modernize crisis communication with affected people.
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2. Communication In Crises And Emergency Situations

Insecurity and fear arise in situations that occur unexpectedly with unknown consequences. These include life-threatening events. To avoid panic, it is vital to provide citizens, particularly the affected, with relevant information. To reach people in crises there are different communication tools. Emergency services can use many different media, such as newspapers, websites, radio, flyers, local announcements and sirens to inform the citizens. Sometimes people do not know that this information is available. This often depends on the citizens themselves and the awareness of their own situation.

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