Critical Factors Affecting Success of CBIS: Cases from Africa

Critical Factors Affecting Success of CBIS: Cases from Africa

Mayuri Odedra-Straub (National University of Singapore, Singapore)
Copyright: © 1993 |Pages: 17
DOI: 10.4018/jgim.1993070102
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Abstract

There is very little understanding about the key factors which influence success (or failure) of computerbased information systems (CBIS) in organisations, especially those in Africa. Poor infrastructures, lack of foreign exchange to buy spare parts, poor supplier service, scarce education and training facilities, and therefore lack of skilled personnel, management commitment and cooperation are generally believed to affect success (or failure). This paper, based on research conducted by the author in a number of public sector organisations in Kenya, Zambia and Zimbabwe, shows, using case studies, that it is a combination of factors which play a role in success (or failure), and that it is difficult, and inappropriate, to isolate a few specific factors as being the ones influencing all organisations in all countries; factors vary from organisation to organisation and from country to country.

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