Critical Success Factors for Enterprise Resource Planning System Implementation in Qatar

Literature Review

The ERP system is possibly the largest information technology investment entities can make (Teltumbde, 2000; Francoise, 2009). Thus, it is significantly important to understand and investigate the vital or critical elements that contribute to the failure to implement an ERP project and overcome these factors by closing the failure gaps.

An ERP system is an information system that enables organizations to integrate and control all of their business processes (Hanif, Khan, & Zaheer, 2014) facilitating the flow of information across the organization, improving performance, and reducing cycle time (Addo-Tenkorang & Helo, 2011). These systems are large and complex, as they integrate operational processes across functional units and include modules that support customer relationship management, supply chain management, E-procurement, financial management, and product lifecycle management (Almajali, Masadeh, & Tarhini, 2016; Magal & Word, 2011) allowing management to oversee the various activities across the organization and enhance the competitiveness of the firm (Valverde and Talla, 2012). ERP systems are based on the best practices for automated business processes, thus improving the efficiency (Davenport, 1998). They also have several IT controls that define roles for users restricting what they can see and functions they can run (Magal & Word, 2011). To reduce fraud, the roles are designed to enforce segregation of duties, preventing users from controlling conflicting tasks, such as placing an order and receiving it.