MLA
Agariya, Arun Kumar and Deepali Singh. "CRM Index Development and Validation in Indian Banking Sector." IJCRMM 3.2 (2012): 10-32. Web. 13 Dec. 2019. doi:10.4018/jcrmm.2012040102
APA
Agariya, A. K., & Singh, D. (2012). CRM Index Development and Validation in Indian Banking Sector. International Journal of Customer Relationship Marketing and Management (IJCRMM), 3 (2), 10-32. doi:10.4018/jcrmm.2012040102
Chicago
Agariya, Arun Kumar and Deepali Singh. "CRM Index Development and Validation in Indian Banking Sector," International Journal of Customer Relationship Marketing and Management (IJCRMM) 3 (2012): 2, accessed (December 13, 2019), doi:10.4018/jcrmm.2012040102
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