MLA
Raisinghani, Mahesh S.,et al. "CRM Systems in German Hospitals: Illustrations of Issues & Trends." JCIT 7.4 (2005): 1-26. Web. 21 Apr. 2021. doi:10.4018/jcit.2005100101
APA
Raisinghani, M. S., Tan, E., Untama, J. A., Weiershaus, H., Levermann, T., & Verdeflor, N. (2005). CRM Systems in German Hospitals: Illustrations of Issues & Trends. Journal of Cases on Information Technology (JCIT), 7(4), 1-26. doi:10.4018/jcit.2005100101
Chicago
Raisinghani, Mahesh S. and E-Lin Tan, Jose Antonio Untama, Heidi Weiershaus, Thomas Levermann, and Natalie Verdeflor. "CRM Systems in German Hospitals: Illustrations of Issues & Trends," Journal of Cases on Information Technology (JCIT) 7 (2005): 4, accessed (April 21, 2021), doi:10.4018/jcit.2005100101
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