CroMAR: Mobile Augmented Reality for Supporting Reflection on Crowd Management

CroMAR: Mobile Augmented Reality for Supporting Reflection on Crowd Management

Simone Mora (Norwegian University of Science and Technology, Norway), Alessandro Boron (Norwegian University of Science and Technology, Norway) and Monica Divitini (Norwegian University of Science and Technology, Norway)
Copyright: © 2012 |Pages: 14
DOI: 10.4018/jmhci.2012040107


This paper discusses the usage of Mobile Augmented Reality (MAR) to support reflection on past events, using reflection on crowd management as scenario. Computer based support to reflection generally relies on the visualization of information connected to the experience one is reflecting upon. Different metaphors have been adopted to support easy access to relevant information within the reflection process, e.g., timelines and word clouds. In this context, MAR represents an interesting alternative because it can be used to promote reflection in the specific location of the event by augmenting it with relevant information. In this way, the authors can expect the reflection process to be grounded in a context that helps to make sense of the information and reflect on alternative paths of action. The paper presents the scenario of usage, together with the design, development, and evaluation of the prototype, CroMAR. Based on this experience, the authors identify challenges connected to the usage of Mobile Augmented Reality in terms of support for reflection, interaction, and design methodology.
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Mobile handheld devices, such as smartphones and tablets equipped with mobile applications or services, are more and more used as tools for carrying out work related tasks in a mobile context. The ultimate strengths of smartphones are their small size, light weight, portability, communication capabilities, in-built sensors, diversity of mobile applications and service clients available as well as the connectivity through cellular and wireless networks. From an organizational perspective, mobile technology provides opportunities for increased operational performance and employee productivity (Nah, Siau, & Sheng, 2005; Vuolle, 2011a; York & Pendharkar, 2004). For mobile workers, the possibilities and opportunities provided by mobile technology and the potential increase in mobile work efficiency is often a benefit. However, in addition to the benefits of using mobile technology in carrying out mobile work, individuals may experience costs and sacrifices that cannot be measured with traditional usability metrics or performance measures.

Research reports benefits of using mobile technology for a wide range of mobile workers (Bergstrand & Lindblad, 2011; Pascoe, Ryan, & Morse, 2000; Sheng, Nah, & Siau, 2005; Sørensen & Gibson, 2004; Streefkerk, Van Ench-Bussemakers, & Neerincx, 2008), often concentrating on dedicated mobile applications or services aimed for specific work functions. Benefits for mobile workers are, for example, time savings on travel time or better utilization of downtime (Koponen & Väätäjä, 2009; Perry, O’Hara, Sellen, Brown, & Harper, 2001; Verburg, Testa, Hyrkkänen, & Johansson, 2006; Vuolle, 2010), access to data while on the move (Perry et al., 2001; Verburg et al., 2006), support for situation and activity awareness (Pascoe et al., 2000; Perry et al., 2001; Streefkerk et al., 2008; Vuolle, 2010), improvements in knowledge sharing (Fagrell, 2002; Sheng et al., 2005), and support for communication (Perry et al., 2001; Sheng et al., 2005). In addition, the reality with existing challenges, such as the interoperability of mobile devices and connectivity issues that mobile workers face in their everyday work, has been addressed in some studies (Oulasvirta & Sumari, 2007; Sørensen et al., 2004).

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