MLA
Shea, Timothy,et al. "Customer Relationship Management (CRM) Metrics: What's the Holdup?." IJEIS 2.3 (2006): 1-9. Web. 19 Jan. 2021. doi:10.4018/jeis.2006070101
APA
Shea, T., Brown, A., White, D. S., Curran-Kelly, C., & Griffin, M. (2006). Customer Relationship Management (CRM) Metrics: What's the Holdup?. International Journal of Enterprise Information Systems (IJEIS), 2(3), 1-9. doi:10.4018/jeis.2006070101
Chicago
Shea, Timothy and Ahern Brown, D. Steven White, Catherine Curran-Kelly, and Michael Griffin. "Customer Relationship Management (CRM) Metrics: What's the Holdup?," International Journal of Enterprise Information Systems (IJEIS) 2 (2006): 3, accessed (January 19, 2021), doi:10.4018/jeis.2006070101
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