MLA
Shea, Timothy, et al. "Customer Relationship Management (CRM) Metrics: What's the Holdup?." IJEIS vol.2, no.3 2006: pp.1-9. http://doi.org/10.4018/jeis.2006070101
APA
Shea, T., Brown, A., White, D. S., Curran-Kelly, C., & Griffin, M. (2006). Customer Relationship Management (CRM) Metrics: What's the Holdup?. International Journal of Enterprise Information Systems (IJEIS), 2(3), 1-9. http://doi.org/10.4018/jeis.2006070101
Chicago
Shea, Timothy, et al. "Customer Relationship Management (CRM) Metrics: What's the Holdup?," International Journal of Enterprise Information Systems (IJEIS) 2, no.3: 1-9. http://doi.org/10.4018/jeis.2006070101
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