MLA
El-Gohary, Hatem, et al. "Customer Relationship Management (CRM) Practices by Small Businesses in Developing Economies: A Case Study of Egypt." IJCRMM vol.4, no.2 2013: pp.1-20. http://doi.org/10.4018/jcrmm.2013040101
APA
El-Gohary, H., Edwards, D. J., & Huang, J. (2013). Customer Relationship Management (CRM) Practices by Small Businesses in Developing Economies: A Case Study of Egypt. International Journal of Customer Relationship Marketing and Management (IJCRMM), 4(2), 1-20. http://doi.org/10.4018/jcrmm.2013040101
Chicago
El-Gohary, Hatem, David J. Edwards, and Juanling Huang. "Customer Relationship Management (CRM) Practices by Small Businesses in Developing Economies: A Case Study of Egypt," International Journal of Customer Relationship Marketing and Management (IJCRMM) 4, no.2: 1-20. http://doi.org/10.4018/jcrmm.2013040101
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