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Definition and Measurement of End User Computing Sophisticiation

Samir Blili (Université du Québec à Trois-Rivières, Canada), Louis Raymond (Université du Québec à Trois-Rivières, Canada) and Suzanne Rivard (Ecole des Hautes Etudes Commerciales, Canada)

Source Title: Journal of Organizational and End User Computing (JOEUC) 8(2)

DOI: 10.4018/joeuc.1996040101

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Abstract

Starting in the late 70s and early 80s, the end user computing (EUC) phenomenon has evolved tremendously, so that it now manifests itself in a wide range of application, end user and usage characteristics. User developed applications differ in nature, while end users exhibit different computing abilities and behaviors. The notion of "EUC sophistication" refers to these differences and can be used to assess the EUC phenomenon in organizations. This study is a first attempt at conceptualizing and measuring EUC sophistication, proposing a three–dimensional characterization that includes 1) application sophistication, 2) usage sophistication, and 3) end user sophistication. A preliminary operationalization using nine variables was tested with 505 end users in five Canadian enterprises, and found to be globally valid and reliable.

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