Design Satisfaction Measurement: A Case Study of Taiwan’s Primary School Construction

Design Satisfaction Measurement: A Case Study of Taiwan’s Primary School Construction

Wei Tong Chen (Department of Construction Engineering, National Yunlin University of Science and Technology, Yunlin, Taiwan)
DOI: 10.4018/jitpm.2013040105


This study presents a novel model for evaluating design satisfaction (DS) for primary school construction projects. The proposed model consists of three aspects including Teaching space design, Campus planning and design, and Eco-awareness oriented and 19 DS evaluation items (DSEIs). Eco-awareness oriented was the most important aspect and must be exerted during the design phase of school construction based on the DS evaluation results of 10 schools. Additionally, special attention should be paid to design of natural lighting in classroom (DSEI5), utilization of color in classroom (DSEI7) and construction scheduling and planning (DSEI11) as they are important DSEIs that received low satisfaction scores. The results of this study contribute to the efforts to improve DS and the quality of primary school construction. The framework, methodology, and analytical tools used in the study can be applied to build similar models for other aspects of construction and service performance for school construction projects.
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Previous Studies

Many points of view on satisfaction evaluation are available (Oliver, 1981; Bolton & Drew, 1991; Kujala & Ahola, 2005; Sweis, et al., 2011). Some researchers assert that satisfaction is an integrated and general concept and, thus, use overall satisfaction to represent satisfaction (Day, 1977). Other researchers believe that adding multiple items together is the best way for measuring satisfaction (Rozenes, 2011). Satisfaction evaluation is not new to the construction industry. Construction SE has attracted the interest of many researchers and practitioners. Some studies focus on customers, homebuyers, and homeowners when building SE models for private construction projects. Other SE-related studies focus on planning, design, contract awarding, construction, inspection, acceptance, and cost and duration (Sanchez & Robert, 2010)

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