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The contemporary digital age is characterized by total informatization of society and expansion of the field of applicability of electronic services, which is discussed in a number of publications. As stated in (Chatterjee, 2021) “there has been an immense advancement of internet technology”, analyzing the contribution of the Internet of Things (IoT) and its impact on human capital and people's daily lives. In addition, the article (Khouja et al, 2018) should be noted, where it is declared that information technology (IT) “is a very important aspect for higher education institutions in both teaching, research and administration” and the managers of these institutions realize their strategic importance. This determines the growing role of IT professionals in developing the right approach to managing IT and their successful implementation in educational institutions in accordance with their business strategies. In this regard, the article provides a systematic review of the literature using various scientific and unconventional data. In addition to the positive conclusions of the study, it should made point out some features that may adversely affect business objectives, such as the need for additional costs for equipment and licensing of products, creation of new structural units, training of employees, etc.
The positive impact of modern information and communication technologies on management in higher education is also confirmed by the study in (Egoeze et al, 2018), which in conclusion confirms the need for the ever-expanding scope of their application in administrative services. The conclusions made in the article are based on questionnaires and the collected data are analyzed with the help of ANOVA.
Cloud computing (CC), a constantly evolving technology for providing services in the global network, also provides good opportunities for the realization and improvement of university education. A study of the factors influencing human capital and cloud perception is presented in (Hiran, 2021), and the results show that the importance of organizational factors is greater than that of technological, environmental and sociocultural factors. This should reflect on the approaches for the implementation of cloud computing in higher education institutions.
In the digital world, the use of new IT in all areas of public life, including university communications, requires proper organization of processes and ensuring secure access to distributed information resources and their legal use (Glet & Kaczynski, 2020) based on the requirements for strict information security (Monev, 2020). The need for reliable regulation of these processes is growing by setting specific requirements for the protection of resources in access and use (Romansky & Noniska, 2020a) and ensuring adequate cybersecurity in the network space. The result is the document of the European Commission “General Data Protect Regulation” in force since May 2018. The introduction of specific requirements such as “privacy by default” and “privacy by design” in organizing data processing environments, as well as the paradigm “right to be forgotten / to be erased ” (replaced the previous one “right to be left alone”) correspond to the inalienable rights of people for “right to privacy” and “right to data protection” (Romansky & Noniska, 2020b).
As mentioned above, when developing a technological system, it is recommended to conduct a model study, through which certain quantitative estimates for basic functional attributes can be obtained (Digalovski & Rafajlovski, 2020). On the basis of adequate initial formalization of the studied object and subsequent application of an appropriate modelling approach, useful conclusions can be made about the behaviour of the system and the development of the processes in it (Cheryshov et al., 2020). The success of this study depends on a properly defined experimental design based on predetermined sets of primary and secondary factors.