Developing Instruments for Enterprise Resources Planning (ERP) Post-Implementation Failure Model

Developing Instruments for Enterprise Resources Planning (ERP) Post-Implementation Failure Model

Malihe Motiei (Department of Information System, Faculty of Computing, Universiti Teknologi Malaysia (UTM), Johor, Malaysia), Nor Hidayati Zakaria (Department of Information System, Faculty of Computing, Universiti Teknologi Malaysia (UTM), Johor, Malaysia), Davide Aloini (Department of Energy, Systems, Land and Constructions Engineering, Pisa University, Pisa, Italy) and Mohammad Akbarpour Sekeh (Department of Computer Engineering, Islamic Azad University, Shirvan Iran, Iran)
Copyright: © 2015 |Pages: 16
DOI: 10.4018/IJEIS.2015070105
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Abstract

Implementing Enterprise Resource Planning (ERP) projects in many organizations are faced with failure concept in recent years. Researchers focused to implement ERP projects successfully by proposing the success model. However, through these attentions to get ERP benefits, the ERP failure measurement model is required. Therefore, the aim of this study is to develop the instruments for ERP post-implementation failure measurement model. To achieve this outcome, the study firstly evaluates the suitability of Technology-Organization-Environment framework for the proposed conceptual model. Constructs were used for this model included two formative and six reflective constructs. A questionnaire was developed to test the validity and reliability of instrument items. A survey was conducted among Iranian industries to collect data and data analyzed by Smart PLS software. The results indicated that all instruments items included 37 critical risk factors (CRFs) as measurement were acceptable for the ERP post-implementation failure model.
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2. Theoretical Background

2.1. ERP Post-Implementation Failure Issues

Several ERP failure reasons have been reported. ERP failure has been attributed these reasons: inadequate implementation of ERP (Edith Galy, 2014), manager reluctant to use the system (Nunes, 2009), lack of vendor’s support (El Sayed, 2013), user resistance (Garg et al., 2013; Haider, 2013), replacement of users after training (Amin Amid et al., 2012), lack of employee morale and motivation (Edith Galy, 2014). Particularly, all failure definitions are referred to user’s unwillingness to work with ERP system. Most studies have noted that the user’s performance to work with the system is strongly related to success/failure of ERP system. Moreover, Salermon stated that ERP maintenance is key activities for ERP post-implementation. ERP maintenance covers user’s relationships and roles, software maintenance evolution and drives the user’s supports. Hence, if the maintenance activities performed inadequate, the failure will be occurred (Jose L. Salmeron et al., 2010).

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