Digital Donation Platform for Nonprofit and Charity Organizations

Digital Donation Platform for Nonprofit and Charity Organizations

Fernando Almeida (Polytechnic Institute of Gaya, Porto, Portugal) and Alexandre Cunha (Polytechnic Institute of Gaya, Porto, Portugal)
DOI: 10.4018/IJICTHD.2018070102

Abstract

Social economy has assumed a role of growing importance in these last decades, being seen by several entities and political agents as one of the pillars in a new sustainable economic model. Volunteer programs are multiplying, and greater coordination between the various involved actors is essential to guarantee that society's help reaches the people who need them. In this sense, a digital donation platform based exclusively on open source technologies has been proposed and developed, which simplifies the process of donation of goods to a set of causes created by social solidarity institutions. The application permits anonymous donations and allows the monitoring of the status of each donation by the donors. Additionally, usability was considered as a key element in the design of the application
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2. Background

Technology can play a relevant role in the context of the nonprofit sector. According to Boles (2013), technological innovations can contribute to the increase of efficiency and effectiveness of these organizations, emphasizing the role of cloud computing systems, social media, and mobile technologies. Hackler and Saxton (2007) consider that IT can contribute in the areas of financial sustainability, strategic communications, relationship building and partnerships. Mirza (2010) presents a study that intends to understand the critical success factors in the development of an information system for a charitable organization. This study emphasizes that the process of requirements analysis is fundamental since the budget of these institutions is typically very small and the proactive role that must be assumed by the promoters of these institutions in supporting the project.

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