Hershey, Pennsylvania
New York, New YorkBeijing, China
Dissent, Protest and Transformative Action: An Exploratory Study of Staff Reactions to Electronic Monitoring and Control of E-mail Systems in One Company Based in Ireland

Dissent, Protest and Transformative Action: An Exploratory Study of Staff Reactions to Electronic Monitoring and Control of E-mail Systems in One Company Based in Ireland

Aidan Duane (Waterford Institute of Technology, Ireland) and Patrick Finnegan (University College Cork, Ireland)
Copyright: © 2007 |Pages: 13
DOI: 10.4018/irmj.2007010101
OnDemand:
(Individual Articles)
Available
$37.50
Current Special Offers
No Current Special Offers
TOTAL SAVINGS: $37.50

Abstract

An e-mail system is a critical business tool and an essential part of organisational communication. Many organisations have experienced negative impacts from e-mail and have responded by electronically monitoring and restricting e-mail system use. However, electronic monitoring of e mail can be contentious. Staff can react to these controls by dissent, protest and potentially transformative action. This article presents the results of a single case study investigation of staff reactions to electronic monitoring and control of an e-mail system in a company based in Ireland. The findings highlight the variations in staff reactions through multiple time frames of electronic monitoring and control, and identifies the key concerns of staff which need to be addressed by management and consultants advocating the implementation of e-mail system monitoring and control.

Complete Article List

Search this Journal:
Reset
Volume 38: 1 Issue (2025)
Volume 37: 1 Issue (2024)
Volume 36: 1 Issue (2023)
Volume 35: 4 Issues (2022): 3 Released, 1 Forthcoming
Volume 34: 4 Issues (2021)
Volume 33: 4 Issues (2020)
Volume 32: 4 Issues (2019)
Volume 31: 4 Issues (2018)
Volume 30: 4 Issues (2017)
Volume 29: 4 Issues (2016)
Volume 28: 4 Issues (2015)
Volume 27: 4 Issues (2014)
Volume 26: 4 Issues (2013)
Volume 25: 4 Issues (2012)
Volume 24: 4 Issues (2011)
Volume 23: 4 Issues (2010)
Volume 22: 4 Issues (2009)
Volume 21: 4 Issues (2008)
Volume 20: 4 Issues (2007)
Volume 19: 4 Issues (2006)
Volume 18: 4 Issues (2005)
Volume 17: 4 Issues (2004)
Volume 16: 4 Issues (2003)
Volume 15: 4 Issues (2002)
Volume 14: 4 Issues (2001)
Volume 13: 4 Issues (2000)
Volume 12: 4 Issues (1999)
Volume 11: 4 Issues (1998)
Volume 10: 4 Issues (1997)
Volume 9: 4 Issues (1996)
Volume 8: 4 Issues (1995)
Volume 7: 4 Issues (1994)
Volume 6: 4 Issues (1993)
Volume 5: 4 Issues (1992)
Volume 4: 4 Issues (1991)
Volume 3: 4 Issues (1990)
Volume 2: 4 Issues (1989)
Volume 1: 1 Issue (1988)
View Complete Journal Contents Listing