E-Government Acceptance and Trust: An Empirical Model Based on UTAUT2 in Lebanon

E-Government Acceptance and Trust: An Empirical Model Based on UTAUT2 in Lebanon

Rania Fakhoury (Lebanese University, Lebanon) and Bilal Chebaro (Lebanese University, Lebanon)
Copyright: © 2021 |Pages: 16
DOI: 10.4018/IJTD.2021040101
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Abstract

Lebanon is a small developing market that is making significant investments in e-government technology. The expectation is that it will improve the quality of life and decrease corruption. The current research is survey-based using a structural equation modeling technique that investigates citizens' behavioral intentions towards using e-services and cross-validates a previous study with a new matching data sample. One hundred six questionnaires were analyzed, and findings showed significant relationships between UTAUT2 constructs (performance expectancy, habit, social influence, price value, and trust in the internet) and intention to use e-government services in Lebanon. The results also shed light on e-government adoption inhibitors (effort expectancy, facilitating conditions, hedonic motivation, and trust in government). Therefore, the findings will be beneficial to the Lebanese government to develop and improve the e-services. Despite achieving its aim, this study has its limitations, which constitute the future research direction.
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Introduction

The e-government has brought many immediate public-private benefits. E-government helps create new jobs and services for the public and private sectors, promoting social inclusion (United Nations, 2020). It can make existing governments more productive and transparent, thus boosting efficiency and reducing corruption (Cedric Bizimana, 2020). Finally, by creating transactional services, thereby promoting innovation. We wish the story were that simple. The rapid spread of digital technologies in government is associated with a slowdown in e-services' usage and an increase in the digital gap (Mujali Al-rawahna, Chen, & Hung, 2018). However, many researchers show through e-government that the mere existence, implementation, and use of technology in the government is insufficient to alter social and economic inequality (Bon & Akkermans, 2014; Chalfant & Bert, 2015). In the absence of tackling these issues, the benefits often fall short. This research investigates essential matters related to the adoption of e-government, mostly in developing countries. The study focuses on a small developing country that is making significant investments in e-government technology (OMSAR, 2018b) to improve its citizens' quality of life and decrease corruption. The authors will briefly highlight the characteristics of e-government and technology adoption models and the inducers and inhibitors' attributes through an empirical study using structural equation modeling (SEM). Lastly, the authors will provide recommendations to address these initiatives' nature, mostly in developing countries.

The authors understand to implement SEM properly, six steps are required. In this case, these steps would be (1) to define individual constructs; (2) to develop the overall measurement model; (3) to design a study to produce empirical results; (4) to assess the measurement model validity; (5) and finally to assess structural model validity. Steps 1 and 2 will be covered in the section literature review and research model and hypotheses. Steps 3 will be covered in the method section and the last steps (analysis and results).

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