EDSS For Product Maintenance in a Global Environment

EDSS For Product Maintenance in a Global Environment

F. Stuart Wells (Tennessee Technological University, USA) and R. Natarajan (Tennessee Technological University, USA)
Copyright: © 1991 |Pages: 9
DOI: 10.4018/joeuc.1991070101
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Abstract

Despite the fact that product maintenance is a multi-billion dollar, multi-national business, decisions about service parts have historically been treated somewhat as an afterthought. Providing service parts in a timely manner on a global basis, while minimizing the associated costs, has become a strategic competitive factor. Decision models that have been employed are often based on simplifying assumptions which do not address the complexities of many of today’s products as well as the customers low tolerance for product failure. The expert decision support system developed in this paper is based on a comprehensive model which takes into account product reliability, warranty policies, maintenance contracts, staffing for service calls, and spare parts logistics. The primary feature of this system is its ability to employ expert system technology in the integration of engineering, production, marketing, and logistics related data.

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