MLA
Kortum, Phillip,et al. "The Effect of Choice and Announcement Duration on the Estimation of Telephone Hold Time." IJTHI vol.4, no.4 2008: pp.29-53. http://doi.org/10.4018/jthi.2008100102
APA
Kortum, P., Bias, R. G., Knott, B. A., & Bushey, R. G. (2008). The Effect of Choice and Announcement Duration on the Estimation of Telephone Hold Time. International Journal of Technology and Human Interaction (IJTHI), 4(4), 29-53. http://doi.org/10.4018/jthi.2008100102
Chicago
Kortum, Phillip and Randolph G. Bias, Benjamin A. Knott, and Robert G. Bushey. "The Effect of Choice and Announcement Duration on the Estimation of Telephone Hold Time," International Journal of Technology and Human Interaction (IJTHI) 4, no.4: 29-53. http://doi.org/10.4018/jthi.2008100102
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