MLA
Avlonitis, George J., and Nikolaos G. Panagopoulos. "Effective Implementation of Sales-Based CRM Systems: Theoretical and Practical Issues." IJCRMM vol.1, no.1 2010: pp.1-15. http://doi.org/10.4018/jcrmm.2010090401
APA
Avlonitis, G. J. & Panagopoulos, N. G. (2010). Effective Implementation of Sales-Based CRM Systems: Theoretical and Practical Issues. International Journal of Customer Relationship Marketing and Management (IJCRMM), 1(1), 1-15. http://doi.org/10.4018/jcrmm.2010090401
Chicago
Avlonitis, George J., and Nikolaos G. Panagopoulos. "Effective Implementation of Sales-Based CRM Systems: Theoretical and Practical Issues," International Journal of Customer Relationship Marketing and Management (IJCRMM) 1, no.1: 1-15. http://doi.org/10.4018/jcrmm.2010090401
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