eGovernment Adoption Determinants From Citizens' Perspective: A Systematic Literature Review

eGovernment Adoption Determinants From Citizens' Perspective: A Systematic Literature Review

Gideon Mekonnen Jonathan (Department of Computer and Systems Sciences, Stockholm University, Kista, Sweden) and Lazar Rusu (Department of Computer Science and Systems Sciences, Stockholm University, Kista, Sweden)
Copyright: © 2019 |Pages: 13
DOI: 10.4018/IJIDE.2019010102

Abstract

The lack of adoption of eGovernment by citizens has been cited to be one of the reasons for failures of most eGovernment initiatives. A systematic literature review was conducted to shade light on the current status of the research in this area with a focus on the research goals, research design, research strategies, scientific theories used and research methods. Major databases indexing reputable journals in information systems and e-government area were searched by using keywords to collect relevant articles for analysis. A total of 19 articles were identified which indicated that empirical studies with survey as research strategy and questionnaires as a data collection method dominates the publications list while the use of case studies as research strategy was found to be scarce. The review has also highlighted several limitations related to the choice of research methods and its implication on furthering the understanding of the research on this topic.
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Introduction

eGovernment, defined as the delivery of public services using the web technologies (Lee et al., 2011) is considered to be one of the recent application of information technology to reform public administration. It emerged during the 1970s and thought to bring improved efficiency through automation and connectivity (Gupta et al., 2017). Even though the adoption of the introduction of eGovernment systems at different levels has been rapid, the use of the service by business and citizens has been relatively slow (Lee et al., 2011). However, several studies have found that the primary focus of attention among eGovernment researchers was on the supplier side. These studies have looked into the rate of adoption of eGovernment systems by Governments, the factors influencing the rate of adoption as well as technological, and organizational challenges (Ho & Ni, 2004; Norris & Moon, 2005). According to Lee et al. (2011), only a few studies have examined the different factors affecting eGovernment adoptions among citizens and businesses. Besides, those studies that have investigated the adoption of eGovernment by citizens had a narrow focus (Bélanger & Carter, 2008). This study attempts to fill the gap by examining the overall factors that have contributed or still contribute to the adoption of eGovernment by citizens. Even though the different theoretical lenses of the investigation, competing or even conflicting findings are interesting for readers, the primary focus of this paper is to highlight through a systematic literature review the research goals, design, research strategies, scientific theories and research methods that have been used in the studies on determinants of eGovernment adoption from citizens’ perspective.

The remainder of the paper is structured as follows. The research method is presented in detail in the following section. The next sections show the results and the discussion with the main findings and limitations of this study followed by the conclusions that could be drawn from the reviewed studies.

Research Method

This review was conducted through a systematic literature review procedure which is a rigorous review of the research results (Kitchenham et al., 2009; Okoli & Schabram, 2010). The research questions that are used to guide in the selection of articles and research literature review process including the procedures in search of the literature, as well as the method of analysis of the collected articles, are presented in the following sub-sections.

Research Questions

In the interest of retrieving a number of articles that are manageable for analysis but sufficient to indicate the state-of-the-art a limitation of the focus of the literature review was deemed necessary. The following research questions used for this purpose are the followings:

  • RQ1: What are the research goals of studies on eGovernment adoption determinants?

  • RQ2: What research design, research strategies, scientific theories and research methods have been used in studies on determinants of eGovernment adoption?

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