Emerging Trends in M-Commerce Consumer Behavior: Literature Review and Research Agenda

Emerging Trends in M-Commerce Consumer Behavior: Literature Review and Research Agenda

Saïd Aboubaker Ettis, Afef Ben Zine El Abidine
DOI: 10.4018/IJMDWTFE.2019070102
OnDemand:
(Individual Articles)
Available
$37.50
No Current Special Offers
TOTAL SAVINGS: $37.50

Abstract

By 2021, the volume of global transactions conducted by m-commerce is expected to increase. However, despite the rapid growth in the use of mobile devices, m-commerce still faces several constraints, and its integration in the consumers' everyday behavior is still less than expected in many countries. The work has a two-fold general objective: on the one hand, one wishes to describe the mobile commerce concept, and on the other hand, it is to review the relevant literature on mobile consumer behavior. This paper describes the concept of mobile commerce (m-commerce), makes the difference between e-commerce and m-commerce, and highlights its benefits and constraints. Then it reviews the relevant literature on m-consumer behavior in the stage of initial adoption and continuous use. Finally, it proposes future avenues of research in the form of research agenda. Crucially, this research urges future researchers to examine the perceived value, design, aesthetics, and experiential aspects of m-commerce and their outcomes in terms of attitude, satisfaction, loyalty, and behavioral intention.
Article Preview
Top

M-Commerce: Is It An Extension Of E-Commerce Or A New Form Of Commerce?

While e-commerce has been widely considered as the buying and selling of products and services over the internet through desktops, computers, and laptops (Singh & Srivastava, 2019), m-commerce has been attributed to the collection of location-based commercial services that are delivered by internet-enabled handheld devices such as smartphones, tablets, and palmtop devices (Duhan & Singh, 2019). In many studies, m-commerce has been considered as an extended form of e-commerce (Tomer, 2019; Niranjanamurthy et al., 2013; Ngai & Gunasekaran, 2007; Varshney & Vetter, 2002; Wei et al., 2009). In these works, m-commerce is comparable to e-commerce, except for the transactions which are conducted wirelessly using a mobile device (Lee & Benbasat, 2004). According to this conception, m-commerce is the extended form of e-commerce that involves more innovative technology (Tomer, 2019) or as e-commerce on mobile phones (Sunil Shukra et al., 2019). Feng et al., (2006) argued that m-commerce is much more than merely being an extension of e-commerce. According to them, classifying m-commerce as an extension of e-commerce is too narrow as it is solely based on the network medium and device. They believed that m-commerce has different interactions with users, usage patterns, and value chain, thus offering business models that are not available to e-commerce. M-commerce extends not only the benefits of the Web but also allows for unique services and additional benefits when compared to traditional e-commerce applications (Mahatanankoon et al., 2005). Thus, providers must develop truly unique and compelling services rather than replicating current e-commerce models (Clarke III, 2001). M-commerce applications have their unique features: mobile communication, personal touch, location-related, and time-critical services (Zhang & Yuan, 2002). People will not shop with their phones in the same way they shop with PCs. Many researchers stated that m-commerce has distinctive attributes that provide consumers with values unavailable in conventional wired e-commerce, including ubiquity, personalization, localization, and convenience (Shrivastava et al., 2019; Clarke III, 2001). Furthermore, in contrast to e-commerce, m-commerce has revolutionized consumers’ self-perceptions by empowering them to voice their beliefs and preferences continuously and instantaneously (Lin et al., 2014). M-commerce should not be regarded as mobile e-commerce or an extension of Internet-based e-commerce (Bath, 2019; Zhang & Yuan, 2002). It has set new parameters and designed a path for marketing revolution in the future as “a new dimension in the era of new-age marketing” (Bath, 2019, p. 101).

Complete Article List

Search this Journal:
Reset
Volume 13: 1 Issue (2024): Forthcoming, Available for Pre-Order
Volume 12: 2 Issues (2022): 1 Released, 1 Forthcoming
Volume 11: 1 Issue (2021)
Volume 10: 2 Issues (2019)
Volume 9: 2 Issues (2018)
View Complete Journal Contents Listing