Empirically Examined the Disjoint in Software Deployment: A Case of Telecommunication

Empirically Examined the Disjoint in Software Deployment: A Case of Telecommunication

Tefo Sekgweleo (Tshwane University of Technology, South Africa) and Tiko Iyamu (Tshwane University of Technology, South Africa)
DOI: 10.4018/jantti.2012070104
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Abstract

Software is intended to enable and support organisations to function effectively and efficiently. Hence its deployment is critically vital. Software deployment involve two primary components, technology and non-technology actors. Both actors offer vital contribution to software deployment. Unfortunately, there has been more focus on the technological actors over the years. This could be attributed to why the same types of challenges persist. The study holistically examined the roles of non-technology actors in the deployment of software in organisations. The lens of actor-network theory was employed in the empirical data.
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Research Approach

A case study is one of the research methods commonly used in social science or other related fields (Yin, 2009). According to Noor (2008) a case study focuses on conducting an in-depth investigation into one or a few cases in order to gain a holistic insight about the phenomenon. Parè (2004, p. 233) defines a case study as “an empirical enquiry that investigates a contemporary phenomenon within its real-life context, especially when the boundaries between phenomenon and context are not clearly evident.” The case study method was employed for this study mainly because of the nature of the study as well as the features of the case study method.

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