Enablers for Patients to Adopt Web-Based Personal Health Records (PHR)

Enablers for Patients to Adopt Web-Based Personal Health Records (PHR)

Changsoo Sohn (Department of Information Systems, St. Cloud State University, St. Cloud, MN, USA) and Younsook Yeo (Department of Social Work, St. Cloud State University, St. Cloud, MN, USA)
Copyright: © 2016 |Pages: 12
DOI: 10.4018/IJEA.2016010101


This study analyzed what are enablers to adopt web-based Personal Health Records (PHR) from patients' perspective while many studies are conducted from providers' perspective. Patients may consider Perceived Value of Information, Perceived Worthwhileness of Searching, Privacy, Information Trust, and Security before adopting web-based PHR. By using HINTS (Health Information National Trends Survey), this study found out that Perceived Value of Information is the most critical enabler for patients to adopt web-based PHR. Privacy, Information Trust, and Security are also enablers to adopt web-based PHR. But, Perceived Worthwhileness of Searching is not statistically significant to explain adoption of web-based PHR. However, Perceived Value of Information is strong antecedent of Perceived Worthwhileness of Searching. Based on this study, patients are more likely to adopt web-based PHR when they realize that web-based PHR provides valuable and reliable information with protecting privacy and security.
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Literature Review

Hare, et al. (2013) provide overview of the health care related research. They had classified e-health care research into seven groups; life experience, service design, point of delivery, accessibility, availability, specialist education and training, and consumer typology. Studies for life experience cover life being struggled for individual or family. Service design studies handle patients’ feeling of complexity and coordination. Studies regarding point of delivery have staff’s attitude and communication as a main topic. The studies for accessibility refer to individuals’ decision-making process. The studies for availability show individual’s choice of a service provider. The last two categories are about employees in the service provider such as employee education, training, and empowerment. Among them, this study would be in the category of accessibility and point of delivery because the study for patients’ adoption of e-health care focuses on how patients make decision to use web-based PHR and how to improve communication for personal health records through the PHR.

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