End User Ability: Impact of Job and Individual Differences

End User Ability: Impact of Job and Individual Differences

Barbara Marcolin (University of Calgary, Canada), Malcolm Munro (University of Calgary, Canada) and Kevin Campbell (National Energy Board, Canada)
Copyright: © 1997 |Pages: 11
DOI: 10.4018/joeuc.1997070101
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Abstract

End user computing (EUC) has become a widespread phenomenon in today’s organizations. Achieving effective utilization of this technology is a major concern and, consequently, attention should be paid to users’ computer ability, a measure of skills for employing technology within a job. Computer ability is affected by job characteristics, individual traits, and individual beliefs surrounding that technology usage. The study is based upon data collected from 264 end users in three organizations. Multiple regression analysis determined that computer anxiety, perceived relative advantage, and skill variety each have a significant relationship with end user ability. The analysis also indicated that ease of use contributes little to the understanding of ability after consideration of the other three variables. Management implications are briefly discussed.

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