ERP and SCM Integration: The Impact on Measuring Business Performance

Research Gap

Previous research aimed at studying the impact of implementing either the SCM or ERP system on the business performance, other research focused on the overall organization’s benefit after the ERP and SCM integration (Stefanou, 2001; Tarn et al., 2002; Akkermans, et al., 2003; Kova´cs & Paganelli 2003; Burca et al., 2005; Wieder et al., 2006; Bose et al., 2008; Daghfous & Barkhi 2009; Ge & Vob 2009; Su & Yang 2010; Yang & Su 2009). Other researches studies inspected the technical details of integrating the two systems i.e., ERP and SCM (Helo et al., 2005; Goossenaerts et al., 2009).

To our knowledge, too little research efforts were exerted to study the influence of ERP and SCM systems integration on business performance measures (BPM). Based on previous researches, major business processes have been identified at each functional area within its corresponding organizational level. This research is investigating the ERP-SCM integration on each of those business processes presented in the BPM framework. For this reason, the research is to provide an in-depth analysis of performance measures aligned to the business processes and organizational units for organizations with ERP-SCM systems. The research is an exploratory investigation for providing organizations - regardless of its size and industry - with various performance measures to assist managers in the decision making process and measuring their organization’s performance.

The research question is “what is the influence of the ERP-SCM integration on business performance measures?”