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In the last two decades, the rapid evolution of technology and information systems (IS) and its impact on enhancing the Human-life and businesses is an undeniable fact (Delone & McLean, 2003; Venkatesh et al., 2003; Venkatesh et al., 2012). IS has considered a crucial part in doing business, delivering services, and increasing stakeholders’ satisfaction (Baroudi et al., 1986; Shaw et al., 2002b; Situmorang, 2020; Watson et al., 1993). However, for effective usage and optimum exploitation of such information systems, an evaluation process should take place to stand over the factors that affect the success or frailer of that systems. Moreover, the acceptance and continuous use of a given IS largely depends on the extent of users’ satisfaction with this system (Delone & McLean, 2003). The current literature has, therefore, paid considerable attention to examining the success of ISs. The majority of the current literature has adopted IS success model (Delone & McLean, 1992) to explore user’s satisfaction of a given IS, thereby user’s satisfaction is determined by the level of the quality of information generated by the system and the quality of the system itself (Al-Adaileh, 2009; Aldholay et al., 2018; Asma & Mohd, 2013; Petter & McLean, 2009). Although this has advancing our understandings of the factors users based their evaluation for a given IS on them. In addition, the current literature has paid substantial attention to determinants of users’ satisfaction of (HIS) in developed countries, while users’ satisfaction in developing countries received scant attention (Ahmadian et al., 2015; Aldosari et al., 2017; Fadhil et al., 2012).
Despite the importance of IS success model (Delone & McLean, 2003), literature showed significant citations for a model that measure the end-user computer satisfaction (EUCS) (Aggelidis & Chatzoglou, 2012), which has been developed based on previous model (Doll & Torkzadeh, 1988). Users’ satisfaction of HIS may vary depending on cultural and societal aspects. To address these gaps and advance the exiting literature, this study examining the determinants of users’ satisfaction in the country of Jordan by extending the EUCS model through investigating the impact of computer self-efficacy. Several studies have been proved strong positive relationship between self-efficacy and the adoption of Mobile Health Technology (O’Connor et al., 2020), self-efficacy and Digital Technology Use (Betts et al., 2019), and self-efficacy and intention to use e-Banking (Aljaafreh et al., 2015). Moreover, there is few studies investigate its impact on end-user computer satisfaction (AbuShanab et al., 2003; Faqih, 2013), however; this study differ from those by investigating self-efficacy in the context of EHR in Jordan.
The idea of this study steamed from the importance and novelty of the field of health information system in Jordan. Practically, despite the EHR initiative started in 2009 (Nassar et al., 2015), the novelty of the topic still existed and considered a fertile field to investigate. In addition, the researcher found only few studies that discussed EHR in Jordan. Electronic Health Records (EHRs) is a vivid example in which both patients and Hospitals tremendously benefits from adopting an EHR (Yusof et al., 2008a). EHR enabled to store and retrieve thousands of patients’ health information and data that will be employed for future medical decision support. EHR has been defined as “a longitudinal collection of electronic health information about individual patients and populations” (Gunter & Terry, 2005). The literature showed many benefits of adopting EHR such as: cost reduction, efficiency, effectiveness, quick response, security, and confidentiality are highlighted as the central benefits of such systems, which in turn, leads to improving human care quality (Abraham et al., 2011). In addition, applying EHR can reduce the time period of making a critical decision and increase the quality of those decisions, based on the accurate data the system own about the patient.
Accordingly, the current study attempts to fill this theoretical gap by exploring it in new cultural and societal context, Jordan. Additionally, the current study has posed both theoretical and practical contribution to its field. Theoretically, it added to the knowledge body a set of significant findings such as the important impact of self-efficacy factors on EUCS. On the other hand, the study provided strong recommendations, as practical contribution, to the decision makers in Health sector in Jordan, to be considered as the findings have showed their impact on EUCS, which will contribute to increase adopting Hakeem Widely.