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It is a grand concern of Electronic government (e-government) to provide the services, information, and products electronically through agencies, set by the government. It is also required to provide the same at the desired time and desired place. Every user i.e. government entities, citizens, other agencies, business partners, and employees of e-government, and these kinds of websites are equally valuable for them. An impactful e-government website can be created by creating a better quality of services, more user-friendliness with citizens, and upgrading policies (Burmaoglu and Kazancoglu, 2012). Therefore, it must have the capability to build up a better engagement between the public and its government. It also must be capable of making a smoother, efficient, and easier interaction with its citizens (Bueyuekoezkan and Ruan, 2007). As the authors already know that momentum has been made by e-government websites, but still, there are many problems. Some of these problems are low support to handle the issues on-line, excess attention on the functionality of the government rather than users (Ju, Liang, and Liu, 2006). It is, therefore, there is a requirement to evaluate the performance of such websites to check they are capable of performing the expected service or not. So, it has become a considerable concern for most of the scholars and researchers about how to figure out the performance of e-government the website accurately and efficiently (Ju, Liang, and Liu, 2006). For this reason, performance evaluation methods and criteria have been developing by the scholars and researchers, for e-government websites (Burmaoglu and Kazancoglu, 2012). Also, some relevant of them and some government agencies have implemented different methods of evaluation to build kinds of criteria systems (Zhu, Du, and Han, 2007).
A successful evaluation method depends on a bunch of practical evaluation criteria system. This system must be capable to check and evaluate the overall performance of the website, website access of citizens, and architecture design of the network of various information, over there (Zhu, Du, and Han, 2007). Though many kinds of research have been done for evaluating the number of criteria for such websites, only a few of them have given the guidance for quality assessing, especially with analytic approaches (Bueyuekoezkan and Ruan, 2007). Most of these researches incorporate the process of weighting alternatives that includes human individuality. This is a MCDM problem in the presence of many significant and conditional attributes. MCDM is a dynamic tool that is universally used for listing and assessing the conflicting multiple criteria. Taking on with the complex and complicated attributes of a portal quality, MCDM presents an effective groundwork for the evaluation and multiple characteristics comparison inside the website. It also facilitates the listing of given portals to be analyzed as per their overall working performance (Gupta, Gupta, Garg, and Kumar, 2018). Existing conventional models for MCDM to assess the overall performance of an e-government website is too biased and inaccurate, so this paper presents a novel MCDM approach named W-CODAS to assess the e-government portals performance, selection and ranking.
The present research is formulated as: Section 2 shows the various already existing studies connected to the e-government portals and MCDM approaches, section 3 describes the developed decision support system and section 4 demonstrates the working of developed decision support system using a suitable case study. The results obtained are validated in section 5 whereas sensitivity analysis is given in section 6. Results are discussed in section 7 followed by implications and future scope of the study in section 8.