Evaluation of a Maturity Model for IT Dependability in Emergency Management

Evaluation of a Maturity Model for IT Dependability in Emergency Management

Kim Weyns (Lund University, Sweden) and Martin Höst (Lund University, Sweden)
DOI: 10.4018/jiscrm.2012010104
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Abstract

The IDEM3 maturity model is a process improvement framework that can be used by an organisation to assess and improve their IT dependability management processes. The framework focuses on the coordination of IT management and safety management within an organisation. In this paper, an evaluation plan for the maturity model is presented to evaluate its applicability, assessment accuracy, and practical value. Based on this plan, two evaluations were carried out in two case studies at two Swedish hospitals. The evaluations indicate that the IDEM3 maturity model can be a valuable tool for an organisation to quickly identify the main strengths and weaknesses of the organisation in the field of IT dependability management. Therefore, this study provides a strong argument for a further evaluation based on the developed evaluation plan.
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A number of process improvement frameworks have previously been published, both in the fields of emergency management and IT management. Emergency management is often coordinated on a national level and most countries have a special governmental agency such as the United States Federal Emergency Management Agency (FEMA), Emergency Management Australia (EMA), Public Safety Canada or the Russian Ministry of Extraordinary Situations (EMERCOM).

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