Evolution by Evaluation

Cerstin Mahlow; Michael Hess; Sven Grund

doi:10.4018/jicte.2009040101

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Evolution by Evaluation

Cerstin Mahlow (University of Zurich, Switzerland), Michael Hess (University of Zurich, Switzerland) and Sven Grund (University of Zurich, Switzerland)

Source Title: International Journal of Information and Communication Technology Education (IJICTE) 5(2)

DOI: 10.4018/jicte.2009040101

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Abstract

This paper describes the process of formally evaluating an E-Learning system that has been in use for several years. Professional usability evaluation offers deeper insight into user behaviour and needs than accidental feedback collection or introspection by system developers. A first analysis of the evaluation samples shows satisfaction of users with the general design of the system but also dissatisfaction with certain aspects of navigation that would otherwise have escaped our attention. State of the art formal evaluation turned out to be instrumental in making an existing system considerably more user-friendly.

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