An Examination of Sources of Support Preferred By End-User Computing Personnel

An Examination of Sources of Support Preferred By End-User Computing Personnel

Brent Bowman (University of Nevada, Reno, USA), Gritz H. Grupe (University of Nevada, Reno, USA), Daulatram Lund (University of Nevada, Reno, USA) and Winnie D. Moore (University of Nevada, Reno, USA)
Copyright: © 1993 |Pages: 8
DOI: 10.4018/joeuc.1993100101
OnDemand PDF Download:
$30.00
List Price: $37.50

Abstract

End users confront many problems when they employ computers in the solution of business problems. This study of 215 users in twelve organizations was undertaken to determine which sources of support were utilized by end users, whether relationships existed between the type of support utilized and an end user’s job position, personal characteristics, or skill-level. Other end users and software manuals were the primary sources of assistance. Computer store staff, vendor support lines, computer and information center staff, consultants, and online assistance provided less assistance. Except for the preferences for manual usage when using MS-DOS, all other hypotheses regarding user background and support preferences were rejected.

Complete Article List

Search this Journal:
Reset
Open Access Articles: Forthcoming
Volume 30: 4 Issues (2018): 1 Released, 3 Forthcoming
Volume 29: 4 Issues (2017)
Volume 28: 4 Issues (2016)
Volume 27: 4 Issues (2015)
Volume 26: 4 Issues (2014)
Volume 25: 4 Issues (2013)
Volume 24: 4 Issues (2012)
Volume 23: 4 Issues (2011)
Volume 22: 4 Issues (2010)
Volume 21: 4 Issues (2009)
Volume 20: 4 Issues (2008)
Volume 19: 4 Issues (2007)
Volume 18: 4 Issues (2006)
Volume 17: 4 Issues (2005)
Volume 16: 4 Issues (2004)
Volume 15: 4 Issues (2003)
Volume 14: 4 Issues (2002)
Volume 13: 4 Issues (2001)
Volume 12: 4 Issues (2000)
Volume 11: 4 Issues (1999)
Volume 10: 4 Issues (1998)
Volume 9: 4 Issues (1997)
Volume 8: 4 Issues (1996)
Volume 7: 4 Issues (1995)
Volume 6: 4 Issues (1994)
Volume 5: 4 Issues (1993)
Volume 4: 4 Issues (1992)
Volume 3: 4 Issues (1991)
Volume 2: 4 Issues (1990)
Volume 1: 3 Issues (1989)
View Complete Journal Contents Listing