Examing the Process of Electronic-JAD

Examing the Process of Electronic-JAD

Erran Carmel (American University, USA), Joey F. George (Florida State University, USA) and Jay F. Nunamaker Jr. (University of Arizona, USA)
Copyright: © 1995 |Pages: 10
DOI: 10.4018/joeuc.1995010102
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Abstract

One of the more common approaches to involving users in the system development process is called JAD (Joint Application Development). The JAD approach is based on highly structured, facilitated meetings and, as such, has the potential to be supported by Electronic Meeting Systems (EMS). A multiple-site field study was conducted in which JAD meetings—both traditional and electronic—were observed. Some differences between traditional JAD and JAD supported by EMS were found. The quality of group member participation was more equal in supported JAD meetings. Some supported JAD meetings lacked the session discipline of traditional JAD. Conflict resolution (closure), emphasized in traditional JAD, was not achieved in several electronic sessions. Session management activities—the responsibility of the facilitator for integration of the session with other life cycle activities—was weak in some electronic sessions.

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