Examining IT Governance through Diffusion of Innovations: A Case of a South African Telecom

Examining IT Governance through Diffusion of Innovations: A Case of a South African Telecom

Thami N. Batyashe (Cape Peninsula University of Technology, Department of Information Technology, Cape Town, South Africa) and Tiko Iyamu (Cape Peninsula University of Technology, Department of Information Technology, Cape Town, South Africa)
Copyright: © 2017 |Pages: 15
DOI: 10.4018/IRMJ.2017070102
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Abstract

There are many best practices frameworks and international standards such as CobiT (Control Objectives for Information and Related Technology), ITIL (Information Technology Infrastructure Library) TOGAF, and ISO/IEC 38500:2015 which are available in the industry. Conversely, the growing use of frameworks and standards has its own challenges and difficulties. Organisations find it very challenging to tailor standards and frameworks to suit their specific requirements. Another challenge for organisations is how to choose a framework/s that best suits their organisational needs. Some of the organisations either select inappropriate frameworks or adopt more than one framework. Such decisions have not helped matters, but have instead increased the complexities, which have an impact on IT's time to respond to organisational needs, time to market, as well competitiveness, which it is expected to support and enable. This study therefore examines the factors which influence and drives organisation to the confused state, in the selection and implementation of IT governance frameworks. To contextualise the study, a telecommunication company in South Africa was used as a case. The diffusion of innovation theory was employed as lens, in the analysis of the qualitative data. Based on the findings, which include knowledge sharing, environmental assessment, organisational culture, communicative approach and training, a framework was developed. The framework is intended to guide an organisation in the selection and deployment of IT governance framework, in terms of understanding the influencing factors.
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It Governance Frameworks

There are various IT governance standards and frameworks, slightly defined differently. The definitions have an impact on understanding and interest from organisations’ perspectives. Brown (2006) defines IT governance as governing the crafting and execution of the IT strategy and ensuring that it is aligned with the business strategy. Ross et al., (2006, p. 121) states that IT governance can be regarded as decision rights and accountability framework for encouraging desirable behaviour in the use of IT. Along the same line of viewpoint, De Haes and Van Grembergen (2009) states that IT governance is the organisational capability employed by the board, executive management and IT management to control the crafting and implementation of IT strategy and in this way, making sure business and IT are aligned.

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