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THE EXPERT’S OPINION

Fred Niederman

Source Title: Journal of Global Information Management (JGIM) 7(2)

DOI: 10.4018/jgim.1999040105

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Abstract

Since its creation as part of a “trivestiture” by AT&T in 1996, Lucent Technologies has been a global leader in telecommunications equipment manufacturing and service. In 1998, it posted $30.1 billion in revenue and supported 147,000 employees in 47 countries. Faced with an organizational strategy aimed at creating the structure to be competitive with nimble Silicon Valley high technology firms, the challenge for the human resources management staff was to increase the ability to attract and leverage the talent of personnel, largely comprised of high-technology engineers and information systems professionals while decreasing HR staff and reducing costs. Michael Lutz, Lucent’s director of HR Systems and Technology and project manager for the implementation of a Global HR information system discusses the nature of the project and some of the lessons learned from it.

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