Exploring the Social and Systemic Influencing Factors of Mobile Short Video Applications on the Consumer Urge to Buy Impulsively

Exploring the Social and Systemic Influencing Factors of Mobile Short Video Applications on the Consumer Urge to Buy Impulsively

Yi Cui, Jingrong Zhu, Yanping Liu
Copyright: © 2022 |Pages: 23
DOI: 10.4018/JGIM.301201
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Abstract

With the progress of digital and mobile technologies, mobile short video apps (MSAs) have been booming in recent years. These MSAs are expanding their role in social commerce, which has aroused scholar’s and practitioners’ attention. Drawing on the stimulus-organism-response model,this study proposes an integrated model to examine the impact of social factors (perceived expertise, similarity, and familiarity) and systemic factors (personalization, serendipity, and visual appeal) on the formation of utilitarian value and flow experience, and their subsequent effects on impulsive buying. The results suggest that both social factors and systemic factors can influence utilitarian value and flow experience. Further, utilitarian value and flow experience can positively affect consumers’ impulse buying independently. The contributions of the study to both academia and practice are discussed.
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Introduction

With the accelerated pace of life, consumers constantly use their spare time to receive real-time information through mobile devices (Wang, 2020). Simultaneously, the online social applications of texts and pictures cannot meet consumers’ needs for pastime, visual enjoyment, and personalized pursuit. Under such circumstances, the mobile short video industry, for example, TikTok, Instagram, Snapchat, is booming. In 2020, one in four U.S. Internet users spent an average of 33 minutes daily on TikTok (Perrin, 2021). Currently, mobile short video applications (MSAs) are expanding their role in social commerce (s-commerce). China has taken the lead in the short video industry that integrates e-commerce functions. According to the China Internet Network Information Center (CNNIC, 2021), there were 873.4 million (88.3% of the country’s Internet users) short-form video platform users in China by the end of 2020. This leads to approximately 72 billion dollars’ gross merchandise volume (GMV) (Cheung, 2021). Given the importance of MSAs in mobile commerce (m-commerce) and s-commerce, researchers and practitioners must understand the driving force of consumers’ buying behavior on MSAs.

MSAs show two characteristics: s-commerce and media entertainment. From the perspective of s-commerce, more than 40% of sales are attributed to impulse purchases on an image-sharing s-commerce platform, such as Pinterest (Xiang et al., 2016). This amount of impulse purchases may be even higher for short video sharing s-commerce such as DouYin. From the perspective of media entertainment, users adopt MSAs as a powerful tool to spread entertaining content due to the convenience of both time-saving purposes and personalized purposes (Wright, 2017). Rather than e-commerce platforms, most people use MSAs for social activities and entertainment. Thus, we believe that most transactions on MSAs are impulsive. Since MSAs are used on mobile devices, characteristics associated with m-commerce also play a crucial role in transactions, such as location awareness, context sensing, high interactivity, convenience, and push-delivery (Kourouthanassis & Giaglis, 2012). These mobile-related advantages promote impulse buying, as Lee et al. (2014) and Zheng et al. (2019) mentioned. Although extant studies have investigated the influencing factors of impulse buying in different e-commerce scenarios, the effects of such factors may differ in a new e-commerce model. However, little effort has been devoted to studying the factors and the mechanisms contributing to MSAs’ impulse buying. To fill this gap, the present study will focus on the following research questions:

  • (1)

    What factors promote consumers’ impulsive buying behavior on MSAs?

  • (2)

    What are the mechanisms of such promotion?

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