Extending Traditional IT-Governance Knowledge Towards SOA and Cloud Governance

2.1. IT Governance Frameworks

IT governance frameworks aim to define standardized processes and control metrics for IT provision. Commonly applied frameworks in this area include the IT Infrastructure Library (ITIL) (Van Bon, 2009) and the Control Objectives for Information and Related Technology (COBIT) (Lainhart, 2000). They typically provide best practices for measurement and control of IT-Specific indicators. These indicators can be generally divided into two groups key performance indicators (KPIs) and key goal indicators (KGIs). KPIs measure how well a process is performing and are expressed in precisely measurable terms. KGIs represent a description of the outcome of the process, often have a customer and financial focus and can be typically measured after the fact has occurred (Van Grembergen, 2003). While KGIs specify what should be achieved KPIs specify how it should be achieved.