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The knowledge transfer mechanism is the means by which knowledge is transmitted within and between organizations. Scholars, such as Hansen, Nohria, and Tierney (1999), and Jasimuddin and Zhang (2009), focus on the mechanisms and their influence on the knowledge transfer process. Broadly speaking, knowledge transfer in organizations can take place in two different ways: F-2-F and computer-mediated communication channels.
Martiny (1993) suggests that computer-mediated mechanism is an enabler rather than a driver of knowledge transfer efforts. Nandhakumar (1999) contends that computer-mediated mechanism has limited ability to facilitate a rich form of communication. In this regard, Daft and Lengel (1986) argue that F-2-F mechanism of knowledge transfer has the highest information richness. Most specifically, F-2-F contact is more suitable for the transfer of tacit knowledge. Lucas (2005) supports this, stating that while advances in computer-mediated systems have accelerated knowledge transfer, they can not replace personal interactions and the associated benefits through F-2-F conversation. Tone of voice, facial expression and gestures are missing in computer-mediated communication (Cramton, 2002). In this regard, Storper and Venables (2004) suggest that F-2-F conversation will remain central, despite the astonishing rise in the complexity and variety of information – verbal, visual, and symbolic- which can be communicated near instantly using technology.