Factors for Adopting ERP as SaaS amongst SMEs: The Customers vs. Vendor Point of View

Factors for Adopting ERP as SaaS amongst SMEs: The Customers vs. Vendor Point of View

Jorge Rodrigues (NOVA IMS, Universidade Nova Lisboa, Lisbon, Portugal), Pedro Ruivo (NOVA IMS, Universidade Nova Lisboa, Lisbon, Portugal), Björn Johansson (School of Economics and Management, Lund University, Lund, Sweden) and Tiago Oliveira (NOVA IMS, Universidade Nova Lisboa, Lisbon, Portugal)
Copyright: © 2016 |Pages: 16
DOI: 10.4018/IRMJ.2016100101
OnDemand PDF Download:
$30.00
List Price: $37.50

Abstract

This paper identifies the factors for adopting Enterprise Resource Planning (ERP) delivered as Software-as-a-Service (SaaS) among small and medium enterprises (SMEs). The authors conducted a two phases' qualitative-methodology: interviews with 20 experts from SaaS vendor (Microsoft) and a case-study with executives in three organizations which implemented vendor's ERP as SaaS (customers). The vendor identified 10 factors for adoption - Costs, Security, Availability, Usability, Implementation, Ubiquity, Flexibility, Compatibility, Analytics and Best-practices, where costs, security and availability were considered the most important factors. The three customers identified 3 additional factors: the trust in the Solution partner, Data integrity, and level of Integration of cloud platforms. Considering all 13 factors, Cost, trust in the Solution partner and Availability were identified as the most important for customers, which gave much less importance to the others factors. These results will help professionals and researchers to improve understanding and accelerate ERP adoption as SaaS among SMEs.
Article Preview

Theoretical Background

ERP systems have been greatly adopted by SMEs in the past decade, they are integrated software packages, commonly known as business applications, designed to integrate and optimise the business processes and transactions in a firm, comprising different functional modules; accounting, procurement, sales, production, warehouse, etc., in order to improve firm performance (Esteves, 2009; Federici, 2009; B. Johansson & Sudzina, 2008; Ramdani, Kawalek, & Lorenzo, 2009; Raymond & Uwizeyemungu, 2007; Ruivo, Oliveira, Johansson, & Neto, 2013; Ruivo, Oliveira, & Neto, 2012, 2014; Shiau, Hsu, & Wang, 2009).

Complete Article List

Search this Journal:
Reset
Open Access Articles: Forthcoming
Volume 30: 4 Issues (2017)
Volume 29: 4 Issues (2016)
Volume 28: 4 Issues (2015)
Volume 27: 4 Issues (2014)
Volume 26: 4 Issues (2013)
Volume 25: 4 Issues (2012)
Volume 24: 4 Issues (2011)
Volume 23: 4 Issues (2010)
Volume 22: 4 Issues (2009)
Volume 21: 4 Issues (2008)
Volume 20: 4 Issues (2007)
Volume 19: 4 Issues (2006)
Volume 18: 4 Issues (2005)
Volume 17: 4 Issues (2004)
Volume 16: 4 Issues (2003)
Volume 15: 4 Issues (2002)
Volume 14: 4 Issues (2001)
Volume 13: 4 Issues (2000)
Volume 12: 4 Issues (1999)
Volume 11: 4 Issues (1998)
Volume 10: 4 Issues (1997)
Volume 9: 4 Issues (1996)
Volume 8: 4 Issues (1995)
Volume 7: 4 Issues (1994)
Volume 6: 4 Issues (1993)
Volume 5: 4 Issues (1992)
Volume 4: 4 Issues (1991)
Volume 3: 4 Issues (1990)
Volume 2: 4 Issues (1989)
Volume 1: 1 Issue (1988)
View Complete Journal Contents Listing