The Factors Influence Suppliers Satisfaction of Green Supply Chain Management Systems in Taiwan

The Factors Influence Suppliers Satisfaction of Green Supply Chain Management Systems in Taiwan

Hsiu-Chia Ko (National Sun Yat-Sen University, Taiwan), Fan-Chuan Tseng (National Sun Yat-Sen University, Taiwan), Chun-Po Yin (National Sun Yat-Sen University, Taiwan) and Li-Chun Huang (National Sun Yat-Sen University, Taiwan)
DOI: 10.4018/jisscm.2008010104
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This study investigated user satisfaction when a new interorganizational information system (green supply chain management system; GSCMS) was introduced to a supplier by a leader in the Taiwan electronic industry. GSCMS providers, according to the requirements of the supplier network leader, trained the representatives of suppliers. All suppliers of two sample vendors (manufacturers of electronic products) were surveyed. Five putative influencing factors were considered: perceived usefulness, perceived ease of use, training, computer anxiety, and computer self-efficacy. We find four factors significantly affect user satisfaction. The results show that the training provided by focal vendors will influence the satisfaction of users. Next, the anxiety and uncertainty experienced by users decreases when they acquire more knowledge about the operation of the new GSCMS. Finally, user satisfaction can be increased by designing the functions and interfaces of a GSCMS in accordance with the user perceptions of usefulness and ease of use, moreover, implications and suggestions are also discussed.

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