Factors Influencing Citizens' Intention to Use E-Government Services: A Case Study of South Korean Students in China

Factors Influencing Citizens' Intention to Use E-Government Services: A Case Study of South Korean Students in China

Isaac Kofi Mensah (School of Managemen, Harbin Institute Technology, Harbin, China), Mi Jianing (School of Managemen, Harbin Institute of Technology, Harbin, China) and Dilawar Khan Durrani (School of Managemen, Harbin Institute of Technology, Harbin, China)
Copyright: © 2017 |Pages: 19
DOI: 10.4018/IJEGR.2017010102
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Abstract

The purpose of this research paper is to investigate the determinates of Korean students in China to use e-government services. A total of 400 structured research questionnaire instruments was designed and administered to potential respondents of which 93.75% responded. The Technology Acceptance Mode (TAM) was used as a theoretical framework for this study. The data gathered was analyzed with SPSS version 20. The results show that all the predictors (Perceived Usefulness, Perceived Ease of Use, Perceived Service Quality, and Citizen Trust) investigated are significant positive determiners of Korean students' intention to adopt and use e-government services. The results further indicated that Citizen Trust positively and significantly moderated the positive relationship between perceived ease of use, perceived service quality and intention to use e-government services but failed to show any positive moderation effect on perceived usefulness and intention to use e-government services. The implications of these findings are further discussed.
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Introduction

E-governance is the capacity of government to harness the potentials of information and communication technologies at the various sections of government through its public-sector agencies for purpose of encouraging and deepening good governance (Amoretti, & Musella, 2009). It is also considered as the process of enhancing interaction between citizens, consumers, public administration, the private sector and government (Jauhiainen, & Inkinen,2009). Electronic governance has also been defined as the application of information and communication technologies (ICTs) for delivering government public services through the integration of various stand-alone systems between Government-to-Citizens (G2C), Government-to-Business (G2B) and Government-to-Government (G2G) services (Dasgupta,2013). According to Vat (2010), electronic governance is the use of emerging information and communication technology (ICT) to facilitate the processes of government businesses and public administration to provided citizens with the ability to decide in which manner they prefer to interact with government through its many public sector agencies. An electronic government which is considered as a subsection of e-governance is defined by the Word Bank (2017) as the use by government agencies of information technologies such as Wide Areas Networks, the internet and mobile computing that have the potential to transform relations with citizens, businesses and other arms of government. According to the World Bank, these technologies can offer better delivery of government services to citizens, improved interaction with businesses and industry, empower citizens through the provision of timely information and efficient government management (World Bank, 2017). The ultimate benefits arising from government adoption of e-government could lead to cost reduction, promote economic development, enhance transparency and accountability, improve service delivery, and improve public administration and facilitating the creation of an e-society (World Bank, 2017).

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