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A Foundation for the Use of Hypertext-based Documentation Techniques

Julie E. Kendall (Rutgers University-Camden, USA) and Pentti Kerola (Oulu University, Finland)

Source Title: Journal of Organizational and End User Computing (JOEUC) 6(1)

DOI: 10.4018/joeuc.1994010101

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Abstract

Use of hypertext and hypermedia in organizations remains limited. Until hypertext is conceptualized in a workable way for users and developers, its functionalities will remain largely unexplored. In order to address this problem, hypertext is conceptualized as a pyramid with three successive levels of capability: the informational, the experiential (which includes the informational) and the collaborative (which includes both of the preceding levels). Capabilities, current uses, and limitations are discussed for each level. As one travels up the pyramid, fewer and fewer applications are found. In order to foster understanding of each level, case examples of hypertext applications are developed. For the experiential level, an original and innovative application called HyperCase is presented. On the collaborative level an original, internationally-implemented application called SOFTLORE is detailed.

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